FoqusMeta · Legal
Cancellation and Refund Policy
Last updated: 10 October 2026
- Situation
- Cancelled before the kit is dispatched
- What you get
- Full refund
- How to request
- WhatsApp us with your order ID
- Situation
- Cancelled after the kit is dispatched
- What you get
- Partial refund. The amount after deducting delivery charges is returned.
- How to request
- WhatsApp us with your order ID
- Situation
- Founding Edition, within 30 days of kit delivery
- What you get
- Full refund, no questions asked.
- How to request
- WhatsApp us within 30 days
- Situation
- Any package: If FoqusMeta cannot be made to work on the student’s supported device within the first 30 days
- What you get
- Full refund, once the kit is returned
- How to request
- We confirm the issue during onboarding support
- Situation
- Any package: FoqusMeta kit has a manufacturing defect.
- What you get
- Free replacement within 3~4 days of reporting the issue.
- How to request
- WhatsApp us with the photo of the kit from the phone number used for purchase
- Situation
- Standard packages (Base, Pro), after activation
- What you get
- Refund within 7 days of handover if not activated; no refund after activation, except for the cases above
- How to request
- WhatsApp us with your order ID from the phone number used for purchase
| Situation | What you get | How to request |
|---|---|---|
| Cancelled before the kit is dispatched | Full refund | WhatsApp us with your order ID |
| Cancelled after the kit is dispatched | Partial refund. The amount after deducting delivery charges is returned. | WhatsApp us with your order ID |
| Founding Edition, within 30 days of kit delivery | Full refund, no questions asked. | WhatsApp us within 30 days |
| Any package: If FoqusMeta cannot be made to work on the student’s supported device within the first 30 days | Full refund, once the kit is returned | We confirm the issue during onboarding support |
| Any package: FoqusMeta kit has a manufacturing defect. | Free replacement within 3~4 days of reporting the issue. | WhatsApp us with the photo of the kit from the phone number used for purchase |
| Standard packages (Base, Pro), after activation | Refund within 7 days of handover if not activated; no refund after activation, except for the cases above | WhatsApp us with your order ID from the phone number used for purchase |
Returning the kit
In Chennai we collect the kit from you at no cost. Outside Chennai, we email a prepaid courier label. If the kit is not returned, we deduct ₹500 for the kit from the refund.
Timelines
We confirm a refund request within 2 business days. Once approved, the refund is processed to the original payment method within 5–7 business days. Your bank may take a few more days to show the credit.
Not refundable
Requests made after the windows above. Milestone rewards a Parent has paid to the student are a private arrangement between them and are not refunded by Lumera Systems Private Limited.
Contact
support@foqusmeta.com · +919840920578 · Grievance Officer details are on the Privacy policy and Contact Us page.
